How to contact a seller on Amazon

When you store on Amazon, you may assume that what youre shopping for is shipped and offered by Amazon. That may be the case for a lot of merchandise, particularly these with Prime delivery. Some product deliveries may point out Fulfilled by Amazon or record a third-party seller. In this case, you might need to contact the seller immediately you probably have any questions. Heres how to contact a seller on Amazon earlier than and after making a buy.

Read extra:Everything you want to find out about Amazon Prime


To ask the seller a query on Amazon, discover the seller’s identify subsequent to the purchase now button on the product web page. Click on the identify, chooseAsk a query and use theSeller Messaging Assistant to go toothers and sort in your question. You will obtain a response through electronic mail.


How to contact a seller on Amazon earlier than shopping for

Ankit Banerjee / Android Authority

Check if its a third-party seller by wanting on theShips from andSold by part under thepurchase now button on the right-hand facet of the product web page. If it’s a third-party seller, click on on the identify subsequent toSold by.

amazon seller ask a question

Ankit Banerjee / Android Authority

On the following web page, click on onAsk a query.

seller messaging assistant ask a question

Ankit Banerjee / Android Authority

You can be taken to the Amazon Seller Messaging Assistant. If you’re contacting the seller earlier than shopping for the product, click on onAn merchandise on the market. Select the product and undergo the default FAQs. If you need to ask about one thing else, click on ondifferent and sort in your query. The seller will obtain the query via the Buyer-Seller Messenger Service, and you’ll obtain an electronic mail with the response.

How to contact a seller on Amazon after buy

amazon orders

Ankit Banerjee / Android Authority

After you make a buy, you could find the product on your order historical past. Click onReturns and orders on the high proper nook of the Amazon web site. Click onView order particulars subsequent to the order data.

amazon order details to find seller name

Ankit Banerjee / Android Authority

On the order particulars web page, click on on the seller identify subsequent to Sold by.

amazon seller assistant after purchase

Ankit Banerjee / Android Authority

Click on Ask a query to open the Seller Messaging Assistant. If you’ve got already bought a product, you may see An order Ive positioned. You can decide from the default choices or click on on others to ask a query. You will obtain a response from the seller through electronic mail.

Read extra: How to redeem an Amazon reward card


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