Picture: Samsung
Samsung’s chief government officer has apologized for the current controversy roundGalaxy S22 smartphoneperformance being restricted by a preinstalled app.
During the South Korean tech large’s annual shareholders’ assembly on Wednesday, Samsung Device Experience division CEO JH Han stated the corporate failed to understand buyer issues over the problem and bowed in apology.
Consumer complaints reached a boiling level earlier this month with allegations that the Game Optimization Service (GOS) app on the Galaxy S22 collection was throttling the efficiency of quite a few apps on the telephones.
In response, Samsung had claimed that GOS solely limits the efficiency of gaming apps and was put in for security, however issued a software program replace final week that gave clients an choice to prioritize efficiency.
Despite the software program replace, there have been calls by shoppers that they need to have the selection to take away the app altogether.
South Korea’s Fair Trade Commission has launched an investigation on the problem to research whether or not Samsung violated truthful labeling and commercial legal guidelines by over-promising the capabilities of Galaxy S22 smartphones.
During the shareholders’ assembly, the Samsung CEO defended the GOS app, saying it was designed to optimize the efficiency of smartphones.
The app solely limits the efficiency of CPU and GPU on the telephones to the extent that they do not have an effect on the efficiency of gaming apps, Han stated.
But the corporate rolled out its current software program to replicate the purchasers calls for for improved efficiency, the CEO stated, promising that such points will not occur once more.
Han additionally denied allegations that the GOS challenge was attributable to the corporate’s extreme price discount efforts, saying that Samsung does not hand over on high quality to chop prices. Some unverified claims by shoppers alleged that the South Korean tech large saved in price by not utilizing {hardware} that may dissipate the warmth from the Galaxy S22 collection, opting to rely solely on the GOS app.
